These purchase terms apply when you order from ZELVORIE at zelvorie.com, operated by Beijing Tujing Technology Co., Ltd.

Orders and Product Information

Submitting an order confirms that your checkout information is accurate and that you are authorized to use the selected payment method. We may review, decline, or cancel an order for a legitimate operational reason, including suspected fraud, failed payment, a pricing error, unavailable stock, a technical issue, or a legal restriction. We aim to describe products accurately; minor visual differences may arise from screens, lighting, or manufacturing variation.

Prices and Payment

Product prices, discounts, shipping charges, applicable taxes, and the final total are displayed at checkout before submission. The available payment methods are shown there. Payment authorization and applicable security or fraud checks must succeed.

Fulfillment and Delivery

Processing normally takes 2–4 business days after payment confirmation, or up to 5 business days during holidays, promotions, or unusually busy periods. Standard transit to supported U.S. destinations is generally estimated at 10–15 business days after dispatch. Shipping charges appear at checkout. Orders may be fulfilled by our facilities or designated partners according to stock, product location, and destination.

Returns, Refunds, and Cancellation

Eligible goods may generally be returned within 30 calendar days of confirmed delivery under our Return Policy. Following receipt and inspection of a returned item, an approved refund goes to the original payment method and is generally processed within 5–10 business days. Contact us promptly to request cancellation before fulfillment begins. Cancellation cannot be guaranteed after fulfillment or shipment has started. No cancellation fee applies to an order successfully canceled before fulfillment.

Problems With an Item

For a damaged, defective, incorrect, incomplete, or materially misdescribed item, send your order details and relevant photographs or video. After review, we will provide a reasonable replacement, refund, or return solution.

Promotions, Errors, and Consumer Rights

Promotions may have eligibility rules, expiration dates, product restrictions, or other stated conditions. We may correct genuine pricing, description, inventory, or technical errors. If a material error affects an order already submitted, we will explain it and the available resolution. Nothing in these terms excludes or limits mandatory consumer rights where doing so is unlawful.

Contact and Business Information

Brand: ZELVORIE
Operating company: Beijing Tujing Technology Co., Ltd.
Business address: Room 2-4-43, 1st Floor, Building 2, No. 1 Beiyuan 1st Road, Tongzhou District, Beijing, China
Website: zelvorie.com
Email: service@zelvorie.com