Below is the order-to-delivery process for purchases made through zelvorie.com.

Processing and Transit

After payment confirmation, normal order processing takes 2–4 business days. During holidays, promotions, or unusually busy periods, it may take up to 5 business days. Processing is separate from shipping transit.

For standard shipping to supported destinations in the United States, estimated transit generally takes 10–15 business days after dispatch. This is not a guaranteed arrival date. Destination, carrier operations, customs where applicable, weather, seasonal volume, and other transport conditions may affect delivery.

Shipping Costs and Origin

Available shipping methods and their charges are calculated and displayed at checkout before payment. Depending on inventory, product location, and destination, orders may leave our facilities or those of designated fulfillment partners. The shipping origin may differ from our registered business address.

Tracking and Delays

After dispatch, available tracking information is normally provided by email or through the applicable order tracking method. Allow a reasonable period for the carrier's first scan to appear. If tracking has not moved for an extended period or a shipment seems unusually delayed, email service@zelvorie.com with your order number. We will review the available information and, where appropriate, work with the carrier or fulfillment partner on a reasonable next step.

Lost or Missing Packages

If a shipment appears lost, send us your order number and any tracking details. When tracking shows “Delivered,” first check the mailbox, delivery area, reception desk, household members, neighbors, and carrier notices. If the package still cannot be found, contact us so we can review the circumstances.

Address Changes and Multiple Parcels

Customers are responsible for entering a complete, accurate shipping address. Notify us promptly about an error; changes cannot be guaranteed after fulfillment or shipment begins. Inventory location may occasionally require an order to be split into multiple parcels, with separate tracking details when available.

Business Information

Brand: ZELVORIE
Operating company: Beijing Tujing Technology Co., Ltd.
Business address: Room 2-4-43, 1st Floor, Building 2, No. 1 Beiyuan 1st Road, Tongzhou District, Beijing, China
Website: zelvorie.com
Email: service@zelvorie.com